Business Management Systems
Makers of Snap Schedule

Help & Support

Need Help With Employee Scheduling?

You’ve come to the right place! Browse our knowledgebase and industry specific articles or start by searching our site. If you can’t find the answer you need, our experts are ready to help.

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Frequently Asked Questions

Click here to view our answers to frequently asked questions about Snap Schedule and to visit our Learning Center. There, you will also find a knowledge base, shift and rotation patterns, tutorials, videos, examples, tips and techniques, and comparisons of different shift scheduling and rota strategies.

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FREE Technical Support via E-mail

We offer absolutely free technical support via e-mail to all users. You can submit as many e-mail support requests as you like at any time. A confirmation e-mail containing your case number will be sent as soon as your request is received. A technical support specialist will follow up and respond to you via e-mail within 2 business days.

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Annual Software Assurance Plan (ASAP)

Protect your software investment with our Annual Software Assurance Plan (ASAP). Buying ASAP entitles you to unlimited telephone support, priority e-mail response, and free software upgrades – including new versions. This exclusive offer is available only when you purchase a new software license.

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One Time (Per Incident) Telephone Support

For problems requiring immediate one-on-one attention, BMS offers per-incident telephone support. You can purchase a per-incident telephone support for only $139 USD (active subscribers of our Annual Software Assurance Plan (ASAP) automatically get free telephone support).

After purchasing a per-incident support you will get an e-mail with instructions for scheduling your call. We will schedule your call within 1 business day, and every attempt will be made to schedule it within four hours. Our telephone support hours are Monday through Friday, 8:30 am to 5:00 pm Pacific Time. Support availability may deviate from stated hours due to technical downtime, company events, observed U.S. holidays, and events beyond our control.

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Suggest a Feature

Our product improvements and new features often come from customer suggestions. Please feel free to submit any ideas for product changes and improvements to BMS.

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Watching these tutorials is a quick and efficient way for you to get started with Snap Schedule.

See the Tutorials

We have identified and categorized frequently-used shift patterns to give our community users a central place to find, evaluate, and discuss the various schedules.

See shift patterns

Ask questions questions related to employee scheduling and we will post the answer for everyone to benefit from.

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