Employee Scheduling Software for Hotel, Resorts, and Lodging Industries

Staff scheduling for hotels, resorts, and lodging organizations is complex and challenging. In a business that operates 24/7, 365 days a year, the right number of people with the right skill set must be scheduled around the clock to fill the right positions or service level will suffer. Effective staff scheduling software, combined with well-designed work schedules, goes a long way toward improving operational efficiencies and reducing costs.

Employee scheduling and rostering for hotel and lodging industries can be complicated and present many challenges. Hotels and lodging establishments have peak hours, high seasons, part-time employees, and a variety of job positions to schedule and multiple shifts to cover.  Union and FLSA rules may place restrictions on work hours, overtime compensation, and the types of work schedules that can be implemented. Hotel and lodging managers must also consider time-off requests, labor rules, and personnel availabilities when developing work schedules for houskeeping staff, full-time and part-time workers.

With Snap Schedule employee scheduling software, motels, hotels, hostels, bed-and-breakfast inns, resorts and clubs will save scheduling time, improve efficiency, reduce labor costs, and strike a work-life balance for employees.

Snap Schedule Scheduling Capabilities

Snap Schedule Employee Scheduling Software helps hotel and lodging services meet these challenges. It is packed with powerful employee scheduling features and gives you instant access to key decision-making criteria, including staffing requirements, regular, overtime and on-call hours, labor costs, employee skills, employee availability and preferences, and more.

Improve communications by empowering employees with online scheduling self-service access

Available online, 24 hours a day/7 days a week and accessible to employees whether at work or at home, Snap Schedule 365 self-service features cut scheduling and administrative time by making employees more pro-active in the process.

• View Work Schedules: View employee's shift assignments, time-off, shift trades as well as co-workers’ work schedules. From this planner, employees can filter what they want to see, request time off, bid on open shifts, and trade or pick up shifts from co-workers.
• Request Time Off: Employees can make time off/vacation requests, and schedulers can track, manage, approve, or deny those requests. Employees can see the approval status and are automatically alerted when their request is approved or rejected via an in-app notification.
• Trade/Pick Up Shifts: Allow shift trading between employees with or without a scheduler’s approval. Employees can post their assigned shifts to trade with coworkers who are eligible to work the shifts.
• Punch In/Out: Employees can punch in and out of their assigned shifts, and schedulers can see the punch data in real-time in the Punch view or run reports to see the variances between planned vs. actual work hours and costs for any date range.
• Self-scheduling with Open Shifts: Empower employees by letting them self-schedule with open shifts. Schedulers can simply create an open shift for a position and specify the number of employees needed and the required skills.
• View Time Card Information: Employees can view their planned and actual work hours for the current, previous, or next payroll cycle. On-call, overtime, paid and unpaid time-off hours are also presented.
• Look Up Coworkers: Employees can look up coworker’s contact information to call, text, or email. Schedulers decide whom to include or exclude from the directory.
• Update Availability: Save time and stay up-to-date by allowing employees to update their own contact information and availability. Employees can enter their availability information for each day of the week, and in multiple time segments as needed.

Track all training, vacation, sick leave, and other off-work requests

• Define as many paid and unpaid time-off reasons as you like.
• Simply drag & drop a reason onto the Schedule Planner to mark when a hotel employee is off-work.
• The Schedule Outlook shows who is off-work and why.
• Available reports provide details on planned vacation, training, time off hours for any time period you select.

Assign breaks, duties, and tasks within each shift

• The Task Schedule Planner provides a more granular level of control for assigning employee activities within a shift.
• Visually assign tasks of any length from 1 minute to several hours with a simple drag and drop. You may use a task to identify a scheduled break, a floor, a wing, or a specific duty.
• Standard reports provide detailed and summary information on assigned breaks and tasks for cost control, payroll, and accounting purposes.

Manage labor costs and avoid hotel over/under staffing

• Set overtime policies for your hotel/lodging establishment.
• Define hourly cost, overtime exempt status and work hour constraints for each employee.
• Use the Shift Coverage planner to monitor under/over staffing conditions based on position (i.e. front desk clerks, porters, housekeeping staff), skill, and assignment reason.
• Adjust workers' shift assignment start time, end time, and payable hours as necessary to reflect actual work hours.
• Standard reports provide labor cost data by shift, employee, position, work order, location, and other criteria.
• Export labour cost data for payroll and accounting purposes.

Adjust individual shift assignment start and end times

• Employees assigned to a shift are anticipated to work the same period from the shift start time to shift end time.
• When a late start is needed or an early departure is necessary, you can adjust individual workers’ shift assignment start and end times to reflect the actual hours worked. You can also adjust the hours that the workers will be paid for working a shift.
• Labor cost reports reflect any adjustments made to the individual shift start and end times.

Work around your schedule constraints with ease

• Define your operational constraints such as non-working days, shift start times, end times and applicable days of the week for each shift.
• Define each employee’s availability, desired work hours, daily work hour constraints, and weekly work hour constraints.
• The Schedule Planner alerts you to availability conflicts, duplicate shift assignments, overlapped shift assignments, and conflicts with scheduled time off.
• The Daily Assignment Validation report identifies all discrepancies and constraint violations.
• The Staffing Overview graph displays the number of scheduled employees having a specified skill by location, station, shift, or hourly coverage.

Easily publish schedules to hotel workers and managers with Snap Schedule software

• Print schedule views, lists, assignment calendars, and reports to communicate schedule information to management and your employees.
• Easily publish shift schedules, calendars, and reports in PDF and a variety of other formats.
• Automatically email work schedules (in text or iCalendar file format) to hotel staff members and/or their supervisors.